All the customer-facing documents that govern your service with Wholesalecomms. If you'd like a printed copy or have a question about any of them, we're a phone call away.
The Standard Form of Agreement covering all Wholesalecomms services.
Download PDFHow we make sure every business gets the bandwidth and quality they're paying for.
Download PDFOur adherence to Australian telecommunications regulations.
Download PDFHow we triage, communicate and resolve network incidents.
Download PDFIf you're doing it tough, we have options. Here's how we can help.
Download PDFOur public commitment to the way we look after every customer.
Download PDFOur Standard Form of Agreement sets out the terms on which Wholesalecomms supplies services to you. Download the current SFOA (PDF).
The Fair Use Policy describes how we manage shared services so that every customer receives a consistent quality of experience. Download the Fair Use Policy (PDF).
Wholesalecomms operates in compliance with the Telecommunications Act and related Australian regulatory frameworks. Download the Regulatory Compliance Statement (PDF).
If a fault is detected on our network, we will work to restore service as quickly as possible. Our process for triage, communication and resolution is documented in the Network Fault Restoration policy — download the Network Fault Restoration policy (PDF).
If you're experiencing financial hardship, please get in touch with us at the earliest opportunity. We can discuss options including payment plans, alternative arrangements and external assistance services. Download the Financial Hardship Policy (PDF).
Our Customer Service Guarantee outlines the standards you can expect from us. Download the Customer Service Guarantee (PDF). If you have a question about any of the above documents, please contact us.
Call 1300 722 173 or email service@ecocomms.com.au and we'll send through the latest version.
